1. Which refund rules apply?
For purchases processed by Paddle, eligibility follows the Paddle Refund Policy and Buyer Terms applicable to the transaction, together with mandatory consumer rights. HandyMax does not add a blanket no-refund restriction or a separate unconditional money-back guarantee. Rights and periods may differ by location and transaction. Read the official policy linked below.
2. How to request help or a refund
Use the receipt or subscription-management link in your Paddle email, or visit paddle.net. For software or delivery issues, email hzm0407@gmail.com with your product, order reference and a description. Never send card details, passwords or API keys. A submitted request is not confirmation that a refund has been approved or paid.
3. Canceling renewal is not requesting a refund
Cancel automatic renewal through Paddle to stop the next subscription charge. This is different from requesting money back for an existing payment. Check the effective cancellation date in Paddle. One-time Model Pro licenses do not automatically renew.
4. Product access and your files
A confirmed refund or payment reversal may change access associated with that purchase. HandyMax reconciles the affected product and order, not unrelated purchases. We do not delete your local project files as a refund action. Back up your work before changing or closing an account.
Support & privacy contact
HandyMax · HUANG ZHEMIN